Returns & Refunds
Returns & Refunds.
Need help with a gaming peripheral, accessory or order? Contact NEXVANTA before sending anything back so our team can review your order details and provide the appropriate next steps.
Return eligibility, available resolutions and instructions may depend on the specific product, its condition, the order details and the circumstances of the request.
Return Request Process
Start with the order details.
Contacting us first helps our team understand what happened and provide instructions that match the specific item and order.
Contact Our Team
Reach NEXVANTA through the contact page and tell us which order or product you need help with.
Share Order Information
Include the information available to you, such as your order reference, the product involved and a clear description of the issue or return request.
Provide Details if Requested
Depending on the situation, our team may ask for additional information or photographs to better understand the condition of the product or packaging.
Follow the Instructions Provided
If your request can proceed, our team will explain the next applicable steps before you send or return any item.
Before Returning Gear
Keep the product and its components together.
Gaming peripherals can include cables, adapters, stands, detachable parts, manuals or other accessories. Keeping everything together can make an order review easier.
Useful Preparation
Before contacting us about a return.
To help our team understand your request, keep the product and relevant order materials available while your request is being reviewed.
- Keep included cables, adapters, detachable parts and other supplied accessories together.
- Keep product packaging available when practical until you receive return instructions.
- Avoid sending an item to an address unless NEXVANTA has provided instructions for your request.
- If something arrived with a visible issue, document the item and packaging before making changes when practical.
How Requests Are Reviewed
Different situations may need different information.
Product type, condition and the reason for the request can affect what our team needs to review before providing next steps.
Condition & Included Components
The condition of the gaming gear and whether relevant components or accessories are present may be considered when reviewing a request.
Order Identification
Providing accurate order information helps us identify the purchase and understand which item is involved.
Reason for Contact
Tell us whether you are contacting us about an incorrect item, visible issue, compatibility concern or another order-related matter so we can review the appropriate information.
Refund Review
Refunds are handled after review.
We do not assume every return request results in the same outcome. Our team will review the circumstances and communicate the applicable resolution and next steps.
Approval Is Request-Specific
A refund or other resolution is not confirmed simply by contacting us. Our team will first review the available order and product information.
We Will Explain the Next Step
If a refund or another resolution is approved, NEXVANTA will provide information about what happens next for that specific request.
Timing Can Vary
Processing and posting times can depend on the circumstances of the request and, where applicable, the payment service involved. Contact us if you need help with an approved resolution.
Returns FAQ
Common return and refund questions.
For order-specific answers, contact NEXVANTA with your order information so our team can review the exact situation.
How do I start a return request?
Should I send the product back immediately?
What information may be needed for a product issue?
Is every return request automatically approved?
How long does a refund take?
What if I received the wrong item or there is a visible problem?
Order-Specific Support
Need help with a return or refund request?
Contact NEXVANTA with your order information and a clear description of what you need help with. Our team can review the request and provide the applicable next steps.
